:root{--ink:#17221d;--muted:#6c7771;--line:#e5e9e6;--paper:#f7f8f6;--white:#fff;--green:#176b4b;--mint:#dff3e9;--orange:#d86b31;--nav:#14221c}*{box-sizing:border-box}body{margin:0;font:14px/1.45 Inter,ui-sans-serif,system-ui,-apple-system,sans-serif;color:var(--ink);background:var(--paper)}button,input,select,textarea{font:inherit}.hidden{display:none!important}.login-wrap{min-height:100vh;display:grid;place-items:center;background:radial-gradient(circle at 50% 15%,#e5f4ec,transparent 36%),#f7f8f6}.login-card{width:min(430px,calc(100% - 32px));padding:42px;background:#fff;border:1px solid var(--line);border-radius:20px;box-shadow:0 24px 70px #1c3b2b18}.mark{width:48px;height:48px;border-radius:13px;display:grid;place-items:center;background:var(--green);color:#fff;font:bold 24px Georgia}.mark.small{width:32px;height:32px;border-radius:9px;font-size:17px}.eyebrow{font-size:11px;letter-spacing:.16em;font-weight:800;color:var(--green);margin:18px 0 6px}.login-card h1{font:42px/1.02 Georgia,serif;margin:0 0 12px;letter-spacing:-.03em}.muted,.policy-head p{color:var(--muted)}label{display:grid;gap:7px;font-weight:650;margin:18px 0}input,select,textarea{border:1px solid #d8ddd9;border-radius:9px;padding:11px 12px;background:#fff;color:var(--ink);outline:none}input:focus,select:focus,textarea:focus{border-color:#4b9275;box-shadow:0 0 0 3px #daf0e6}.primary{width:100%;border:0;border-radius:9px;padding:12px 16px;background:var(--green);color:#fff;font-weight:750;cursor:pointer}.primary:hover{background:#10583d}.compact{width:auto;padding:10px 15px}.error{color:#b63838;min-height:20px}.app{min-height:100vh;display:grid;grid-template-columns:235px 1fr}.sidebar{position:sticky;top:0;height:100vh;padding:22px 14px;background:var(--nav);color:#d8e2dd;display:flex;flex-direction:column}.logo{display:flex;align-items:center;gap:10px;padding:0 8px 28px;font-weight:800;font-size:16px;color:#fff}.sidebar nav{display:grid;gap:5px}.nav{display:flex;align-items:center;gap:11px;width:100%;padding:11px 12px;border:0;border-radius:8px;color:#aebcb5;background:transparent;text-align:left;cursor:pointer}.nav:hover,.nav.active{background:#22372e;color:#fff}.nav b{margin-left:auto;padding:1px 7px;border-radius:20px;background:#dff3e9;color:#155b41;font-size:11px}.sidebar-foot{margin-top:auto;padding:15px 8px 0;border-top:1px solid #ffffff16;display:flex;align-items:center;gap:9px}.sidebar-foot small{display:block;color:#83968d;font-size:11px}.sidebar-foot strong{font-size:12px}.sidebar-foot button{margin-left:auto;background:none;border:0;color:#9aaba3;cursor:pointer}.avatar{width:31px;height:31px;border-radius:50%;display:grid;place-items:center;background:#d9eadf;color:#163c2d;font-size:11px;font-weight:800}main{min-width:0}header{height:92px;background:#fff;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 32px}header .eyebrow{margin:0 0 2px}header h2{font:29px Georgia,serif;margin:0}.live{border:1px solid var(--line);border-radius:20px;padding:7px 11px;font-size:12px;background:#fff}.live i{display:inline-block;width:7px;height:7px;border-radius:50%;background:#28a56e;margin-right:5px}.view{padding:25px 30px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:13px;margin-bottom:18px}.stats article{padding:18px 20px;border:1px solid var(--line);border-radius:12px;background:#fff}.stats span,.stats small{display:block;color:var(--muted);font-size:12px}.stats b{display:block;font:31px Georgia;margin:4px 0}.workspace{height:calc(100vh - 235px);min-height:480px;display:grid;grid-template-columns:340px 1fr;border:1px solid var(--line);border-radius:13px;background:#fff;overflow:hidden}.ticket-list{border-right:1px solid var(--line);overflow:auto}.list-head{height:53px;padding:0 16px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.icon-btn{border:1px solid var(--line);border-radius:7px;background:#fff;padding:5px 9px;cursor:pointer}.ticket{padding:16px;border:0;border-bottom:1px solid var(--line);background:#fff;width:100%;text-align:left;cursor:pointer}.ticket:hover,.ticket.active{background:#f1f7f4}.ticket-top{display:flex;justify-content:space-between;gap:10px}.ticket p{margin:6px 0;color:#44514a}.ticket small{color:var(--muted)}.badge{font-size:10px;text-transform:uppercase;letter-spacing:.08em;border-radius:20px;padding:3px 7px;background:#edf0ee;color:#58645e}.badge.urgent{background:#fff0e8;color:#a54c20}.detail{min-width:0;display:flex;flex-direction:column}.detail.empty{display:grid;place-items:center;text-align:center;color:var(--muted)}.empty-icon{font-size:26px;color:var(--green)}.detail-head{padding:18px 20px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between}.detail-head h3{margin:0 0 5px}.context{display:flex;gap:14px;font-size:12px;color:var(--muted)}.chat{flex:1;overflow:auto;padding:20px;background:#fafbf9}.message{max-width:72%;margin:0 0 13px}.message.support{margin-left:auto}.bubble{padding:10px 13px;border-radius:4px 13px 13px 13px;background:#fff;border:1px solid var(--line)}.support .bubble{background:var(--green);color:#fff;border-color:var(--green);border-radius:13px 4px 13px 13px}.message small{display:block;margin:4px 2px;color:#89938e;font-size:10px}.composer{display:flex;gap:9px;padding:14px;border-top:1px solid var(--line)}.composer input{flex:1}.composer button{width:auto}.policy-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:20px}.policy-head h3{font:28px Georgia;margin:0}.policy-head p{margin:4px 0}.policy-layout{display:grid;grid-template-columns:minmax(360px,1fr) minmax(420px,1.15fr);gap:18px}.policy-list,.policy-form{background:#fff;border:1px solid var(--line);border-radius:13px;overflow:hidden}.policy-card{padding:18px 20px;border-bottom:1px solid var(--line);display:grid;grid-template-columns:1fr auto;gap:8px;cursor:pointer}.policy-card:last-child{border:0}.policy-card:hover{background:#fafcfb}.policy-card p{grid-column:1/-1;margin:0;color:var(--muted)}.policy-card small{color:var(--green);font-weight:700}.dot{width:9px;height:9px;background:#35a873;border-radius:50%;margin-top:7px}.dot.off{background:#bdc5c1}.policy-form{padding:22px}.form-title,.form-actions,.switch-row{display:flex;justify-content:space-between;align-items:center}.form-title h3{font:25px Georgia;margin:0}.form-title .eyebrow{margin:0}.two{display:grid;grid-template-columns:1fr 1fr;gap:13px}.switch-row{display:flex}.switch-row small{display:block;color:var(--muted);font-weight:400}.switch-row input{width:19px;height:19px}.form-actions{border-top:1px solid var(--line);padding-top:18px;margin-top:20px}.danger{border:0;background:none;color:#b53c3c;cursor:pointer}@media(max-width:900px){.app{grid-template-columns:74px 1fr}.logo span:last-child,.nav:not(.active){font-size:0}.nav span{font-size:16px}.sidebar-foot>div:not(.avatar),.sidebar-foot button{display:none}.stats{grid-template-columns:1fr 1fr}.workspace{grid-template-columns:280px 1fr}.policy-layout{grid-template-columns:1fr}}@media(max-width:650px){.sidebar{display:none}.app{display:block}.stats{grid-template-columns:1fr 1fr}.view{padding:16px}.workspace{display:block;height:auto}.ticket-list{max-height:300px;border-right:0}.detail{min-height:500px}.policy-layout{display:block}.policy-form{margin-top:15px}header{padding:0 18px}}