S

SUPPORTBRIDGE

Support starts with context.

Sign in to your organization.

Organization slugWork email Optional for workspace ownerDashboard token

ORGANIZATIONVendor

A

AgentSupport agent

SUPPORT WORKSPACE

Inbox

My status

SDK awaiting connection

ConversationsWaiting and active

✦

Select a conversation

The customer brief and live conversation will appear here.

Support team

Presence, roles, Slack identities, and current workload.

TEAM MEMBER

Add support agent

NameEmailRole

Support policy engine

Choose exactly when the SDK offers or requires human support.

POLICY BUILDER

New policy

Policy name

Trigger typeTool name

Failure thresholdWindow (minutes)

Argument pathMatch type

Value

ActionFrequency

Message to userPolicy enabledSDKs receive this policy on their next refresh.

Integrations

Connections and credentials are isolated to this organization.

#

Slack

Notifications are not configured.

Not connected

MCP SDK ONBOARDING

Add MCP connection

1 Name2 Install3 Verify

Create a dedicated, revocable credential for one MCP server.

Connection nameSource identifierUsed to identify this server in telemetry and the live inbox.

Copy this key nowFor security, it will not be shown again.

Control-plane URL

API key

Environment variables

Install from npm

npm install @supportbridge/sdk

Published package · Current release 0.8.1 · Requires Node.js 20+

Show initialization code

Waiting for the first SDK event…

Start or restart your MCP server, then call any instrumented tool.